I'd like to bring to your attention the excellent service
I have received from Mandy who handled my recent vehicle order. I
originally ordered a BMW but due to a misunderstanding with the
dealership, it led to the wrong car beling delivered to me and it
was at this time I believe you were advised of the situation. Mandy
urgently tried to find a suitable replacement and at times I must
say that despite her efforts I feared that the order would fall
through and ultimately leave me without a vehicle and unable to get
As soon as it became evident that there was a problem with
my original order, she immediately took ownership and made every
effort to find me a suitable car. This provided me with confidence
that she would come through and it was this aspect that encouraged
me remain rather than turn to alternative providers as others may
have done. Through Mandy's continued efforts she eventually found
me a Mercedes that I'm delighted with.
Mandy demonstrated true professionalism and commitment to
providing both a suitable solution and excellent customer service.
She is a credit to your company.
I'd just like to say thank you for all your help during the
process of leasing my new car. I dealt with a number of companies
when looking for the deal that was right for me and it wasn't till
I spoke to you that I found someone informed and enjoyable to deal
with. You provided the best deal and also did your utmost to
accommodate my tight timescales due to the incompetence of the
previous lease company I had to deal with. Your positive and
complete approach to customer service has been a breath of fresh
air against those in many companies I have had to deal with
recently. You're valuable asset to BestCarFinder and I really
appreciate your efforts throughout.
I am delighted to say a special thank you for providing
unequivocally an exceptional service.
Given the circumstances preceding our telephone
conversation (your previous colleague leaving) you picked up the
mantel and ran with it and were able to surmise my needs in a
vehicle. The whole process of the sale via the telephone was
flawless and making payment was a smooth transaction. The
delivery and timing of my purchase was spot on, right before
Christmas and executed without hitch.
I'd like to thank you again for all your assistance and I
very grateful for you being such an excellent salesman.
I have this week rented a Subaru from your company and
just wanted to congratulate you on the performance of your
I have spoken with numerous people over the last two
weeks, but dealt mainly with Gary Hodder who has been highly
professional, very polite, patient, honest and extremely
I've also had dealings with Sean Rodden and Hayley Prince,
again outstanding characters and both lovely to deal with.
It's so refreshing to deal with a Company that employs genuine
people who do exactly what they promised, when they promised it, a
real "Can do team". Whoever does your recruiting also
deserves a big pat on the back.
Thank you all very much and keep up the excellent
Julian D. Robus
Business Development Director
As per our telecom, great news.
I just wanted to say that you and your company have been first
class from the moment I made my initial web enquiry, through to
organising finance to keeping me informed throughout the
Top man, many thanks!!
I have decided to wait for a few months before I lease a car. Be
assured that I will be contacting you as your service was
absolutely fantastic. You were prompt in providing the quotes and I
appreciated you giving me time to think it over and not be pushy. I
have also told my friends about you.
I will be in touch but if you don't hear back from me,
please drop me a note in a few months.
I would like to thank you for the excellent service I have
received during the process of leasing my new car.
In the past I have received a new car every three years
through the Ford options scheme, which I have always been very
happy with, until last year when a member of their staff was very
rude to me and this caused a lot of upset. I decided then that I
would leave the options scheme this year.
A friend of mine mentioned that your company was very good when
she leased her car a few months before me. On the first
occasion that I enquired Phil took my call and was very
professional, polite and new exactly what he was talking about
which made me feel at ease. I told Phil what car I was looking for
and I am very happy to say that I am now driving my new Ford Focus
Titanium. The whole process was excellent from me requesting a car
to it being delivered to my door.
I would like to thank Phil once again for being an excellent
I always try to take time to provide feedback when working
with suppliers - be that positive or negative feedback and would be
more than happy for you to forward this on within the management
structure of your organisation or to use it on platform to assist
in your marketing strategies.
I have found your approach to my request for car leasing
proposals to be exceptional. I appreciated that I was giving you a
very short timescale in which to not only provide me with options -
just a few hours in fact - but also you listened to the very
specific criteria I provided you with and met the objective 100%
Within just 24 hrs, you had provided me with 3 suitable options
and all the paperwork. A further 24 hrs and I had the delivery date
confirmed. This efficiency is really to be commended, plus the fact
that you did not try to upsell outside of my defined criteria as
many of the other companies tried to do.
In my role as Commercial Director, I am always extremely busy
and I needed the process to be fast and efficient and pain free.
You met every aspect of this supremely well - not only
professionally but also in a friendly and approachable manner.
I would certainly recommend Best Car Finder and yourself to
anyone who wants excellent fast and professional leasing