What our customers say about us!
Cheers Josh, I was 99% sure you'd done your "magic". I'll
wait for stuff to come through now, thanks for your help getting me
sorted out. For what it's worth I appreciated your simple and
honest approach, no hard sell or pushy "sales" speak, just the
facts and your opinions. I walk away when I get pushed/sold
Paul Branch ACII, Chartered Insurer
Sent: 2 January 2015
Good morning Gary
Last week I contacted your organisation in the hope that you
could help source me a car in this very competitive
My call was answered by Josh whose attitude and professionalism
was outstanding. He sounded confident, articulate, friendly, honest
and very patient.
Unfortunately I didn't get my car through you which was
certainly no fault of Josh's and it was a situation which was out
of his control. However, I really feel that I have to relay to you
how very much at ease he made me feel, at all times I felt that
Josh was totally in control of the situation. I will definitely
recommend your organisation to family and friends.
My thanks again goes to Josh.
Sent: 13 July 2014
I would really like to thank yourself and Sean, the car is
everything that I wanted, really pleased!
Thanks again, brilliant job, very happy lady!!
Sent: 1 June 2014
I always think people are quick enough to complain, but
never to praise.
My new car arrived on Wednesday I dealt with Josh who from
the start was very professional and friendly, infact he was a
SuperStar. He helped with my quote, infact he worked hard to get as
close as possible to what I needed to pay. He always came straight
back to me and never let go of the sale, as a Sales Manager who
runs a sales team I thought this was fantastic!
As it goes, you werent the cheapest in the end, not far
off, but the point is 'People do really buy People' and thats why I
placed my order with you.
Thanks again for all your help, also Sean who dealt with
the after sale was also very efficient.
I would recommend you anytime.
Sent:16 May 2014
We took delivery of the car this morning. It's L-O-V-E-L-Y
Thank you so much for all your hard work and organising it for
us. You have been brilliant!
Sent: 14 March 2014
Ha ha, of course it's a new car, what was I thinking of? ... You
have been so kind in helping me look for a Beetle and the lovely
one you found would have been great, unfortunately the amount of
deposit required is too rich for me at this point in time. I
do understand deposits are required etc etc.....
Perhaps in a couple of months I will be able to afford such a
price so I will contact you then.
Keep up your good work Josh, you are a credit to your
Sent: 5 February 2014
As you did such a good job of sorting out my BMW I thought I
would give you the opportunity to sort one for my
We are looking for a New Nissan Qashqai 1.6 DCI Tekna CVT,
can you quote for metallic and pearlescent please over both 2 and 3
year terms with a 3 x initial payment.
By the way, the BMW is awesome.
Sent: 4 February 2014
I received the car on Monday, everything is good, just wanted to
thank you for all of your help through the process, you've been
Sent: 18 December 2013
Once again you have gone above & beyond!
Thanks for all your help and support throughout. Your customer
service is second to non and you are head and shoulders above the
competition so once again Thank You.
I would be obliged if you could pass my comments onto your
manager and he is welcome to contact me to discuss them if he
Sent from my iPad
Sent: 17 December 2013
I'd like to bring to your attention the excellent service I have
received from Mandy who handled my recent vehicle order. I
originally ordered a BMW but due to a misunderstanding with the
dealership, it led to the wrong car beling delivered to me and it
was at this time I believe you were advised of the situation. Mandy
urgently tried to find a suitable replacement and at times I must
say that despite her efforts I feared that the order would fall
through and ultimately leave me without a vehicle and unable to get
As soon as it became evident that there was a problem with my
original order, she immediately took ownership and made every
effort to find me a suitable car. This provided me with confidence
that she would come through and it was this aspect that encouraged
me remain rather than turn to alternative providers as others may
have done. Through Mandy's continued efforts she eventually found
me a Mercedes that I'm delighted with.
Mandy demonstrated true professionalism and commitment to
providing both a suitable solution and excellent customer service.
She is a credit to your company.
I'd just like to say thank you for all your help during the
process of leasing my new car. I dealt with a number of companies
when looking for the deal that was right for me and it wasn't till
I spoke to you that I found someone informed and enjoyable to deal
with. You provided the best deal and also did your utmost to
accommodate my tight timescales due to the incompetence of the
previous lease company I had to deal with. Your positive and
complete approach to customer service has been a breath of fresh
air against those in many companies I have had to deal with
recently. You're valuable asset to BestCarFinder and I really
appreciate your efforts throughout.
I am delighted to say a special thank you for providing
unequivocally an exceptional service.
Given the circumstances preceding our telephone conversation
(your previous colleague leaving) you picked up the mantel and ran
with it and were able to surmise my needs in a vehicle. The
whole process of the sale via the telephone was flawless and making
payment was a smooth transaction. The delivery and timing of
my purchase was spot on, right before Christmas and executed
I'd like to thank you again for all your assistance and I very
grateful for you being such an excellent salesman.
I have this week rented a Subaru from your company and
just wanted to congratulate you on the performance of your
I have spoken with numerous people over the last two
weeks, but dealt mainly with Gary Hodder who has been highly
professional, very polite, patient, honest and extremely
I've also had dealings with Sean Rodden and Hayley Prince,
again outstanding characters and both lovely to deal with.
It's so refreshing to deal with a Company that employs genuine
people who do exactly what they promised, when they promised it, a
real "Can do team". Whoever does your recruiting also
deserves a big pat on the back.
Thank you all very much and keep up the excellent
Julian D. Robus
Business Development Director
As per our telecom, great news.
I just wanted to say that you and your company have been first
class from the moment I made my initial web enquiry, through to
organising finance to keeping me informed throughout the
Top man, many thanks!!
I have decided to wait for a few months before I lease a car. Be
assured that I will be contacting you as your service was
absolutely fantastic. You were prompt in providing the quotes and I
appreciated you giving me time to think it over and not be pushy. I
have also told my friends about you.
I will be in touch but if you don't hear back from me, please
drop me a note in a few months.
I would like to thank you for the excellent service I have
received during the process of leasing my new car.
In the past I have received a new car every three years through
the Ford options scheme, which I have always been very happy with,
until last year when a member of their staff was very rude to me
and this caused a lot of upset. I decided then that I would leave
the options scheme this year.
A friend of mine mentioned that your company was very good when
she leased her car a few months before me. On the first
occasion that I enquired Phil took my call and was very
professional, polite and new exactly what he was talking about
which made me feel at ease. I told Phil what car I was looking for
and I am very happy to say that I am now driving my new Ford Focus
Titanium. The whole process was excellent from me requesting a car
to it being delivered to my door.
I would like to thank Phil once again for being an excellent
I always try to take time to provide feedback when working with
suppliers - be that positive or negative feedback and would be more
than happy for you to forward this on within the management
structure of your organisation or to use it on platform to assist
in your marketing strategies.
I have found your approach to my request for car leasing
proposals to be exceptional. I appreciated that I was giving you a
very short timescale in which to not only provide me with options -
just a few hours in fact - but also you listened to the very
specific criteria I provided you with and met the objective 100%
Within just 24 hrs, you had provided me with 3 suitable options
and all the paperwork. A further 24 hrs and I had the delivery date
confirmed. This efficiency is really to be commended, plus the fact
that you did not try to upsell outside of my defined criteria as
many of the other companies tried to do.
In my role as Commercial Director, I am always extremely busy
and I needed the process to be fast and efficient and pain free.
You met every aspect of this supremely well - not only
professionally but also in a friendly and approachable manner.
I would certainly recommend Best Car Finder and yourself to
anyone who wants excellent fast and professional leasing
Just a quick line to thank you for all your hard work on our
It's a blinding car and I love it to bits
Hope you had a great holiday
speak sometime soon I hope